Terms & Conditions

Terms & Conditions

USER AGREEMENT
www.zoomvenue.com website ("Website") is an internet based portal owned and operated by Sapidity Services and Technology Pvt Ltd ("Sapidity"), a company incorporated under the laws of India, with its registered office at : Hinjawadi Pune, India.

This Customer Agreement sets out the terms and conditions on which www.zoomvenue.com shall provide the Services to the Customer through the Website. By using and accepting the these terms and condition by virtue of checking the acceptance box on the website while using this service; Customer agrees to the terms set forth hereunder

DATA ACCURACY
www.zoomvenue.com publishes the availability of Venues/Party Hall/Banquet Hall ("Venue”) online. This availability is being managed by the owners/Mangers of the Venue. www.zoomvenue.com shall not be responsible for the accuracy of the information; the same shall be the sole responsibility of the Venue owners/Managers.

BOOKING AGENCY
www.zoomvenue.com acts as a booking agency, and handling the transaction and provides payment gateway facilities where the owners collect payments directly from end Customers. www.zoomvenue.com conducts the transaction on behalf of Venues and does not control availability or accuracy of availability.

AGE
Any person above the age of 18 years, can use the www.zoomvenue.com website and is entitled to make the transactions online through www.zoomvenue.com website.

Customer agrees that the information entered in the inquiry form or other forms in the Website will be shared with the Venue(s) and other service providers as a part of fulfilling the customer inquiry or requirement

BREACH
a. www.zoomvenue.com may warn, cancel or terminate permanently the service to the Customer, under the following circumstances,
i. In case of breach of terms and conditions of this agreement by the Customer.
ii. www.zoomvenue.com Website shall not able to verify or authenticate the information provided.

USE OF COMMUNICATION SERVICES
a. The www.zoomvenue.com Website may contain services such as email, chat, bulletin board services, information related to recommendations, news groups, forums, communities, personal web pages, calendars, and/or other message. The Customer shall not use www.zoomvenue.com Website for any unlawful or illegal purpose.

b. For any obscene /offensive/abusive postings/chats, on the www.zoomvenue.com Website by the Customer shall invite criminal prosecution by Sapidity Services and Technology Pvt. Ltd. and invite the claim for damages from Sapidity Services and Technology Pvt.Ltd.

c. www.zoomvenue.com is entitled to disclose, the contents of postings on the Website whenever required by law, or law enforcing authorities, etc.

d. www.zoomvenue.com do not control or endorse the content, messages or information found in any communication service. www.zoomvenue.com shall not be liable for any contents, messages or information found in any communication service.

e. The Customer understands that the materials uploaded to a Communication Service on www.zoomvenue.com Website is not complete, and, is limited in size and he shall verify the same by contacting the Venue Owners and Service Providers.

BOOKING CONFIRMATION
www.zoomvenue.com shall not be responsible for any errors during booking process; it is the responsibility of the Customer to manually confirm the booking by contacting the Venue(s) owner. www.zoomvenue.com anticipates errors occurring on our online service; if the confirmation page does not appear or confirmation email is not delivered or confirmation number is not produced or any other type of errors occur; it shall be the responsibility of the Customer to contact the Venue(s) owner directly to resolve the issue; www.zoomvenue.com shall not have any responsibility for such errors.

a. UPDATION / MODIFICATION OF BOOKING
Customer need to verify the booking details thoroughly, and, make the final call to make the booking ; Customer need to contact Venue(s) directly to modify, cancel or make any types of changes to the bookings.

b. MODES OF PAYMENT:
If the Venue owner(s) has enabled Online payment for Booking, BookMyFunction.com accepts Visa, MasterCard, American Express, select Debit Cards and Net Banking while booking online; method of payments are subject to change time to time without notice.

c. PAY AT VENUE:
If the venue owner(s) has enabled the customers to “Pay at Venue”for booking the Venue, the customer can block the venue by selecting the same. The Customer has to confirm the booking by paying the requisite amount to the venue directly as per their terms and conditions. www.zoomvenue.com does have not any control over each Venue(s) terms and conditions; they are defined at the sole discretion of the Venue(s) owners

CANCELLATION & REFUND POLICY
www.zoomvenue.com Customer has to review the refund policies of the Venues published; Neither Sapidity or www.zoomvenue.com shall not be responsible for making refunds to the Customer; it shall be the responsibility of the Venue owners, and, the Customer needs to directly work with the functional hall owners for such refunds. Sapidity believes in helping its customers as far as possible, and, has therefore a liberal cancellation policy.

In case the customer feels that the services received from the concerned business entities/ actual service providers is not as shown on the site, the customer can bring it to the notice of the customer service centre of the concerned business entities/ actual service providers and also to the customer service centre of Sapidity for their formal notice. The Customer Service Team of the concerned business entities/ actual service providers, being the sole exclusive responsible authority, after looking into the complaint of customer, would take an appropriate decision. However, the same is at exclusive discretion of the concerned business entities/ actual service providers and at the exclusive risk, cost and consequence of the customer complaining the same only.

MODES OF PAYMENT VERIFICATION
In some cases booking is accepted only after verification of the address and other billing information provided. At times, www.zoomvenue.com receive incorrect Credit Card or billing information; as a result booking will be delayed; or cancelled, if reasonable efforts to verify the information is not possible or feasible or not succeeded.

E-MAIL CONFIRMATION
www.zoomvenue.com attempts to send the e-mail confirmation for booking, www.zoomvenue.com shall not be responsible for inaccuracy of the email addresses, non-delivery due to virus software or spam protection firewalls or whatsoever. It shall be the responsibility of the Customer(s) to confirm the booking with the Venue owners.

PROTECTION FROM PRICING OR OTHER ERRORS RELATED TO PAYMENT
It shall be the responsibility of the Venue(s) and the Customer(s) to know the risks involved in booking, pricing, pricing changes and cancellations, www.zoomvenue.com shall not have any liability.

ADVANCE BOOKING PAYMENT REFUND
Customer has to review the refund policies of the Venue(s) published, www.zoomvenue.comshall not be responsible for making refunds to the Customer; it shall be the responsibility of the Venue owners, and, the Customer needs to directly work with the Venue(s) owners for such refunds.

NON-AVAILABILITY OF FUNCTIONAL HALL AFTER BOOKING
www.zoomvenue.com shall not be responsible for the non-availability of the Venue for whatsoever reason after booking is made through www.zoomvenue.com is merely acting as an agency to enable the Customer to book/block the Venue(s) published by the Venue owner(s) at their sole discretion.

FACILITIES
www.zoomvenue.com shall not be responsible for any amenities or facilities promised by the Venue(s). In addition,www.zoomvenue.com shall not be responsible for any customer service or dissatisfaction at the venue(s).

The Customer shall read and understand the terms and conditions of the Venues carefully before using the service of www.zoomvenue.com. Terms may change without any prior notice.

NOTICES
All notices should be sent in writing in English or delivered to the office of written notice vide registered or currier, etc.

GOVERNING LAW
All notices should be sent in writing in English or delivered to the office of written notice vide registered or currier, etc.This agreement and each TOS shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the Courts of Pune.

Note: By checking the "Accept Terms and Conditions" box while using the services, the Customer and www.zoomvenue.com are agreeing to this agreement. This acceptance will be stored in www.zoomvenue.com A website as proof of acceptance and Customer agrees it as the valid proof of their valid acceptance of offer.